SpeakIQ Privacy Policy
Your privacy matters to us. This policy explains how SpeakIQ collects, uses, stores, and protects your personal information when you use our website, online IELTS training services, and related platforms.
At SpeakIQ (“we,” “our,” or “us”), we are committed to protecting your privacy and personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your data when you visit our website www.speakiq.org, enroll in our online IELTS training programs, or interact with our services.
This policy complies with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India, as well as applicable global data protection regulations including the GDPR for users in the European Union.
By using our website or services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our services.
1. Information We Collect
We collect information that helps us deliver our IELTS training services effectively and improve your learning experience. The types of information we collect include:
Personal Information
- Full name and contact details (email address, phone number)
- Demographic information such as age, location, and country of residence
- Educational background and current English proficiency level
- IELTS goals (target band score, preferred test date, purpose — study abroad, immigration, etc.)
- Payment information (processed securely through third-party payment gateways — we do not store full card details)
- Identity documents when required for verification purposes
Technical Information
- Device information — device type, operating system, browser type
- Estimate Geo and approximate geographic location
- Usage data — pages visited, time spent on pages, click patterns
- Referral information — how you arrived at our website
- Session recordings (only for enrolled students, with explicit consent, for training review purposes)
Learning Data
- Mock test scores and performance analytics
- Writing submissions and evaluation feedback
- Speaking recordings submitted for evaluation
- Progress reports and learning history
- Communication records with trainers and support staff
🔒 Sensitive Personal Information
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, genetic data, biometric data, or health information unless explicitly required for specific accessibility accommodations, and only with your explicit consent.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide IELTS training, schedule classes, assign trainers, and deliver course materials
- Personalisation: To tailor your learning experience based on your goals, level, and progress
- Communication: To send class reminders, study materials, progress reports, and important updates
- Payment Processing: To process course fees, issue receipts, and manage billing
- Improvement: To analyse usage patterns and improve our teaching methods, website, and services
- Marketing: To send promotional offers, new course announcements, and educational content (only with your consent — you can unsubscribe anytime)
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Security: To protect against fraud, unauthorised access, and other security threats
- Testimonials: To feature your success story (only with your explicit written consent)
3. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. The types of cookies we use include:
- Essential Cookies: Required for the website to function properly (e.g., session management, security)
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
- Preference Cookies: Remember your settings and preferences for future visits
You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality. We also use web beacons, pixels, and log files to collect technical information about your usage of our services.
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners in the following limited circumstances:
- Service Providers: Payment gateways, email services, cloud hosting providers, and video conferencing platforms (e.g., Zoom) that help us deliver our services
- IELTS Examination Bodies: When required to register you for official IELTS tests (British Council, IDP, Cambridge)
- Legal Requirements: When required by law, court order, or governmental regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice to you)
- With Your Consent: When you explicitly authorise us to share specific information
All third-party service providers are contractually obligated to protect your information and use it only for the specified purposes.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted
- Secure Servers: Data is stored on secure, access-controlled servers with regular security audits
- Access Controls: Only authorised personnel have access to personal information, on a need-to-know basis
- Regular Backups: Data is backed up regularly to prevent loss
- Employee Training: Our team is trained on data protection best practices and confidentiality
⚠️ Important Note
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any data breaches in accordance with applicable laws.
6. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Deletion: Request deletion of your personal data (subject to legal obligations)
- Right to Restrict Processing: Request limitation on how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing of your data for specific purposes (e.g., marketing)
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
- Right to Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link in emails
To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request within 30 days.
7. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our systems.
Students aged 16-18 may use our services only with the consent and supervision of a parent or legal guardian.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Account Data: Retained for the duration of your account plus 2 years after last activity
- Payment Records: Retained for 8 years as per Indian tax and accounting laws
- Learning Records: Retained for 3 years after course completion for reference and verification
- Marketing Preferences: Retained until you withdraw consent
- Communication Logs: Retained for 2 years for dispute resolution purposes
After the retention period expires, data is securely deleted or anonymised.
9. International Data Transfers
As we serve students across 30+ countries, your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
When we transfer your data internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by relevant authorities
- Binding corporate rules where applicable
- Explicit consent from you for specific transfers
- Contracts with service providers requiring equivalent data protection
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the “Last Updated” date at the top of this policy
- Notify you via email or prominent notice on our website
- Obtain your consent where required by applicable law
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
Registered Office
SpeakIQ – IELTS, Spoken English, Corporate Training & Soft Skills Institute
Ground Floor, Lake City Mall, Near McDonald’s, Kapurbawdi Junction, Majhiwada, Thane West – 400607, Maharashtra, India
We are committed to resolving any privacy concerns promptly and fairly. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Have Questions About Your Privacy?
Our team is here to help. Reach out to us with any questions about this Privacy Policy or how we handle your personal information.
Contact Privacy Team →SpeakIQ Terms of Service
These Terms of Service govern your use of the SpeakIQ website, online IELTS training programs, and related services. Please read them carefully before enrolling in any course or using our platform.
Welcome to SpeakIQ — a trusted online IELTS training institute based in Thane, India. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “Student,” or “you”) and SpeakIQ (“we,” “our,” or “us”) regarding your access to and use of our website at www.speakiq.org, our online IELTS training services, courses, mock tests, study materials, and any related products or services (collectively, the “Services”).
By accessing our website, enrolling in our courses, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.
⚠️ Important: Read Carefully
These Terms include important provisions about your rights, our disclaimers, limitation of liability, and dispute resolution through arbitration in India. Please read them in full before proceeding.
Table of Contents
- Acceptance of Terms
- Description of Services
- Eligibility
- User Accounts & Registration
- Fees, Payment & Billing
- Course Access & Attendance
- User Responsibilities & Conduct
- Intellectual Property Rights
- Prohibited Activities
- No Guarantee of Results
- Limitation of Liability
- Disclaimers
- Cancellation & Termination
- Governing Law & Dispute Resolution
- Changes to Terms
- Contact Information
1. Acceptance of Terms
By accessing or using our Services, you represent and warrant that:
- You are at least 16 years of age (or have parental/guardian consent if aged 16-18)
- You have the legal capacity to enter into binding agreements
- You will comply with all applicable laws and regulations in your jurisdiction
- You have read and understood our Privacy Policy, which is incorporated into these Terms by reference
- All information you provide during registration is accurate, current, and complete
If you are accepting these Terms on behalf of a company or organisation, you represent and warrant that you have the authority to bind that entity to these Terms.
2. Description of Services
SpeakIQ provides online IELTS training and related educational services, including but not limited to:
- Live Online IELTS Classes: Interactive real-time sessions conducted via video conferencing platforms (e.g., Zoom) covering IELTS Academic and General Training modules
- 1-on-1 Private Tutoring: Personalised sessions with dedicated IELTS trainers
- Small Group Classes: Interactive sessions with 6-8 students per batch
- IELTS Mock Tests: Full-length practice tests with detailed evaluation and band score predictions
- Writing Evaluation: Detailed feedback on Task 1 and Task 2 responses
- Speaking Mock Interviews: 1-on-1 simulated speaking tests with rubric-based feedback
- Study Materials: Curated reading passages, vocabulary lists, essay prompts, cue cards, and other learning resources
- Free Tools: Online calculators, quizzes, generators, and practice tools available on our website
- Recorded Sessions: Access to class recordings for revision (where offered)
- Counselling Services: Guidance on IELTS preparation strategies, module selection, and goal-setting
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with reasonable prior notice where practicable.
3. Eligibility
To use our Services, you must:
- Be at least 16 years old. Users aged 16-18 must have parental or legal guardian consent
- Have a stable internet connection and a device capable of running video conferencing software
- Possess basic computer skills to participate in online classes
- Not be located in a country where our Services are restricted by applicable laws
We reserve the right to refuse service to anyone for any reason at any time, including but not limited to violations of these Terms.
4. User Accounts & Registration
When you enrol in our courses, we will create a user account for you. You are responsible for:
- Providing accurate, current, and complete information during registration
- Maintaining the security of your login credentials
- All activities that occur under your account
- Promptly notifying us of any unauthorised use of your account
- Notifying us immediately if you suspect any security breach
You agree not to share your account access with any other person. Account sharing may result in immediate termination without refund. We reserve the right to suspend or terminate accounts that violate these Terms.
5. Fees, Payment & Billing
Course Fees
Course fees are displayed on our website and during the counselling process. All fees are quoted in Indian Rupees (INR) unless stated otherwise. Fees are subject to applicable taxes (GST in India) which will be added at checkout.
Payment Methods
We accept payments via:
- Credit/Debit Cards (Visa, Mastercard, RuPay)
- Net Banking (all major Indian banks)
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Wallets (Paytm, Amazon Pay, etc.)
- International payment methods for overseas students (PayPal, Stripe)
- Bank transfers (for corporate training and large packages)
Payment Obligations
- All fees must be paid in full before the start of the course unless a payment plan has been agreed upon in writing
- Installment plans, where offered, must be adhered to as per the agreed schedule
- Failed payments may result in suspension of access to course materials and live classes
- You are responsible for any transaction fees, currency conversion charges, or taxes imposed by your payment provider
💳 Price Changes
We reserve the right to modify our course fees at any time. However, any price changes will not affect courses already paid for. New pricing will apply only to new enrolments or course renewals.
6. Course Access & Attendance
Access Period
- Access to live classes is granted for the duration of the enrolled course only
- Recorded sessions (where provided) remain accessible for the duration specified at enrolment, typically 3-6 months after course completion
- Study materials and free tools on our website remain accessible indefinitely
Attendance Expectations
- Regular attendance is strongly recommended to maximise learning outcomes
- If you miss a live class, recorded versions (where offered) will be available for revision
- We are not obligated to provide private catch-up sessions for missed classes
- Excessive absence without communication may affect your eligibility for certain course benefits
Technical Issues
While we strive to deliver seamless online sessions, technical difficulties (internet outages, platform downtime, etc.) may occasionally occur. We will make best efforts to reschedule disrupted classes but cannot be held responsible for losses resulting from technical issues beyond our reasonable control.
7. User Responsibilities & Conduct
As a user of our Services, you agree to:
- Attend classes punctually and participate actively
- Complete assigned practice tasks and mock tests
- Treat trainers, staff, and fellow students with respect and professionalism
- Maintain a quiet, distraction-free environment during live sessions
- Use appropriate language and behaviour at all times
- Keep your camera and microphone functional during live classes (where required)
- Complete any required assessments honestly and without external assistance
- Comply with all instructions provided by trainers and staff
8. Intellectual Property Rights
All content, materials, and resources provided through our Services — including but not limited to study materials, lesson plans, recorded sessions, mock tests, vocabulary lists, essay frameworks, videos, graphics, text, and software — are the exclusive property of SpeakIQ or its licensors and are protected by Indian and international copyright, trademark, and intellectual property laws.
Permitted Use
- You may access and use course materials for your personal learning purposes only
- You may make personal notes and copies for your own study
- You may use techniques and strategies learned in your own IELTS preparation
Prohibited Use
- You may not reproduce, distribute, or share course materials with others
- You may not record, screenshot, or capture live classes without explicit permission
- You may not upload course materials to file-sharing platforms or social media
- You may not use our materials to create competing products or services
- You may not remove or alter any copyright or proprietary notices
⚖️ Violation Consequences
Unauthorised use of our intellectual property may result in immediate termination of your account without refund, and we reserve the right to pursue legal action for damages, including statutory damages under the Copyright Act, 1957 of India.
9. Prohibited Activities
You agree not to engage in any of the following prohibited activities:
- Using our Services for any unlawful purpose or in violation of any applicable laws
- Attempting to gain unauthorised access to our systems, networks, or other users’ accounts
- Uploading or transmitting viruses, malware, or any other harmful code
- Interfering with or disrupting the integrity or performance of our Services
- Harassing, abusing, or harming trainers, staff, or other students
- Impersonating any person or entity, or falsely claiming affiliation with any organisation
- Using automated systems (bots, scrapers) to access our Services without permission
- Sharing login credentials or allowing others to access your account
- Recording, screenshotting, or distributing class content without authorisation
- Engaging in any activity that violates the rights of third parties
Violation of these prohibitions may result in immediate termination of your account without refund and potential legal action.
10. No Guarantee of Results
⚠️ Important Disclaimer
While we are committed to providing high-quality IELTS training and have a strong track record of student success, SpeakIQ does not guarantee any specific IELTS band score or outcome. Your final IELTS score depends on numerous factors beyond our control, including but not limited to:
- Your starting English proficiency level
- Your dedication, effort, and consistency in practice
- Attendance and active participation in classes
- Completion of assigned practice tasks and mock tests
- Your performance on the actual exam day (health, stress, environment, etc.)
- The independent assessment of official IELTS examiners
- Changes to the IELTS exam format or scoring criteria
Any testimonials, success stories, or band score claims on our website represent individual results and should not be interpreted as guarantees of similar outcomes. Past performance of other students is not indicative of your future results.
11. Limitation of Liability
To the maximum extent permitted by applicable law:
- SpeakIQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill
- Our total aggregate liability for any claim arising out of or related to these Terms or our Services shall not exceed the total fees paid by you to us in the 3 months preceding the claim
- We shall not be liable for any losses resulting from: technical issues beyond our control, third-party service failures (payment gateways, video platforms, internet service providers), force majeure events (natural disasters, pandemics, government actions), your failure to follow instructions or attend classes, or changes to IELTS exam format or scoring by official bodies
Some jurisdictions do not allow the exclusion or limitation of liability for certain damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.
12. Disclaimers
Our Services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to:
- Implied warranties of merchantability, fitness for a particular purpose, or non-infringement
- Any warranty that our Services will be uninterrupted, timely, secure, or error-free
- Any warranty regarding the accuracy, reliability, or completeness of any content or materials
- Any warranty that any defects will be corrected
We do not warrant that our Services will meet your specific requirements or expectations. You acknowledge that you are using our Services at your own discretion and risk.
13. Cancellation & Termination
Cancellation by You
You may request cancellation of your enrolment by contacting us in writing. Cancellation requests will be processed as per our published refund policy (if any) communicated at the time of enrolment. Please note:
- Cancellation requests must be made before the start of the course for full consideration
- Once classes have commenced, partial refunds (if applicable) will be calculated on a pro-rata basis
- Administrative fees may apply to cancellation requests
- Specific cancellation terms will be communicated at the time of enrolment
Termination by SpeakIQ
We reserve the right to suspend or terminate your access to our Services, with or without notice, for any of the following reasons:
- Violation of these Terms or our Privacy Policy
- Engaging in prohibited activities
- Non-payment of fees
- Fraudulent, abusive, or illegal activity
- Disruptive behaviour towards trainers, staff, or other students
- Sharing course materials or login credentials with others
- Any other reason deemed necessary to protect our Services or other users
Upon termination, your right to use our Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall remain in effect.
14. Governing Law & Dispute Resolution
Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within Thane, Maharashtra, India for the resolution of any disputes.
Dispute Resolution Process
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or our Services, the parties agree to the following resolution process:
- Step 1 — Informal Resolution: The parties shall first attempt to resolve the dispute amicably through direct negotiation within 30 days of written notice of the dispute
- Step 2 — Mediation: If informal resolution fails, the parties may agree to non-binding mediation conducted by a mutually agreed mediator in Thane, Maharashtra
- Step 3 — Legal Proceedings: If mediation fails or is not agreed upon, the dispute shall be subject to the exclusive jurisdiction of the courts in Thane, Maharashtra, India
Statutory Rights
Nothing in these Terms shall limit your statutory rights as a consumer under the Consumer Protection Act, 2019 of India or other applicable consumer protection laws. You may approach the appropriate Consumer Disputes Redressal Commission for grievances related to deficiency in service.
15. Changes to Terms
We reserve the right to modify these Terms at any time. When we make changes:
- We will update the “Last Updated” date at the top of these Terms
- Material changes will be notified via email or prominent notice on our website
- Continued use of our Services after changes are posted constitutes acceptance of the modified Terms
- If you do not agree to the modified Terms, you must stop using our Services
We encourage you to review these Terms periodically to stay informed of any updates. Your continued use of our Services following the posting of changes will constitute your acceptance of such changes.
16. Contact Information
If you have any questions, concerns, or notices regarding these Terms of Service, please contact us:
Registered Office
SpeakIQ – IELTS, Spoken English, Corporate Training & Soft Skills Institute
Ground Floor, Lake City Mall, Near McDonald’s, Kapurbawdi Junction, Majhiwada, Thane West – 400607, Maharashtra, India
For formal legal notices, please send via registered post to the address above or via email to legal@speakiq.org. We aim to respond to all legal queries within 7 business days.
Questions About Our Terms?
Our team is here to clarify any part of these Terms of Service. Reach out to us — we believe in transparency and want you to feel comfortable with your decision to learn with SpeakIQ.
Contact Legal Team →