SpeakIQ Refund Policy
Our refund policy is designed to be fair and transparent. In general, course fees are non-refundable once classes have commenced. However, we offer pro-rata refunds in specific situations where SpeakIQ is unable to deliver scheduled lectures.
At SpeakIQ, we are committed to delivering high-quality IELTS training and maintaining transparency in all our dealings. This Refund Policy outlines the circumstances under which refunds may or may not be issued for our online IELTS training courses, mock tests, and related services.
We encourage you to make full use of our free demo classes and counselling sessions before enrolling, to ensure our programs meet your expectations. Once enrolled, please review this policy carefully to understand your rights and our obligations.
General Rule: No Refunds
Once a course has commenced, fees are non-refundable in most situations.
- Change of mind after enrolment
- Dissatisfaction with results
- Personal reasons for non-attendance
- Failure to complete the course
- Technical issues on student’s end
Exception: SpeakIQ Missed Lecture
Pro-rata refund available when SpeakIQ fails to deliver a scheduled lecture.
- Trainer unavailable for scheduled class
- Technical failure on SpeakIQ’s side
- Cancelled class without reschedule
- Pro-rata calculation based on missed sessions
- Claim must be made within 7 days
1. General No-Refund Policy
As a general rule, all course fees paid to SpeakIQ are non-refundable once the course has commenced. This policy applies to all our programs, including:
- IELTS Academic Online Training
- IELTS General Training Online Preparation
- 1-on-1 Private Tutoring Packages
- Small Batch IELTS Classes
- IELTS Mock Test Packages
- Writing & Speaking Evaluation Services
- Any other paid courses or services offered by SpeakIQ
⚠️ Important: Before You Enrol
We strongly encourage all prospective students to attend our free demo classes and counselling sessions before making a payment decision. This allows you to evaluate our teaching methodology, interact with trainers, and ensure our programs align with your learning goals. Once payment is made and classes have commenced, refunds are generally not available.
Situations Where No Refund Will Be Issued
The following situations do not qualify for a refund:
- Change of mind: Deciding not to continue the course after enrolment for personal reasons
- Dissatisfaction with results: Not achieving your target IELTS band score (we do not guarantee specific scores)
- Non-attendance: Failing to attend scheduled classes due to personal commitments, work, travel, health issues, or other reasons
- Technical issues on your end: Internet connectivity problems, device issues, software incompatibility, or other technical difficulties on the student’s side
- Failure to complete the course: Not completing the course within the specified duration
- Schedule conflicts: Inability to attend classes due to schedule changes after enrolment
- Preference for another institute: Deciding to switch to a different training provider
- Visa or admission rejection: If your visa or university admission is rejected for reasons unrelated to our services
2. The Exception: Missed Lectures by SpeakIQ
✓ When Refunds ARE Available
The only situation where SpeakIQ offers refunds is when we fail to deliver a scheduled lecture and are unable to provide a suitable alternative. This demonstrates our commitment to accountability and fairness.
Qualifying Situations for Refund
A pro-rata refund may be issued in the following specific situations:
- Trainer unavailability: The assigned trainer is unavailable for a scheduled live class due to illness, emergency, or other reasons, AND the class cannot be rescheduled to a mutually convenient time
- Technical failure on SpeakIQ’s side: Our platform, video conferencing system, or other technical infrastructure fails, preventing the delivery of a scheduled class
- Cancelled class without reschedule: SpeakIQ cancels a scheduled class and does not provide a replacement session within a reasonable timeframe (typically 7 days)
- Course discontinuation: SpeakIQ discontinues a course midway through its duration without providing an alternative or completion pathway
What Does NOT Qualify
The following do not qualify as “missed lectures by SpeakIQ”:
- Classes that are rescheduled to a mutually convenient time (this is not a missed lecture — it’s a rescheduled lecture)
- Classes where the student was unable to attend due to their own reasons
- Recorded sessions provided as alternatives to live classes (where this was communicated at enrolment)
- Technical issues on the student’s end (internet, device, software)
- Classes conducted as scheduled but the student found the quality unsatisfactory
💡 Our Commitment to You
In the event of a missed lecture, we will first attempt to reschedule the class to a mutually convenient time. Only if rescheduling is not possible or acceptable to you will a pro-rata refund be considered. We believe in making every effort to deliver the full value of your course before resorting to refunds.
3. Pro-Rata Calculation Method
When a refund is approved due to missed lectures by SpeakIQ, the refund amount is calculated on a pro-rata basis using the following formula:
📊 Refund Calculation Formula
Refund Amount = (Total Course Fee ÷ Total Scheduled Sessions) × Number of Missed Sessions by SpeakIQ
Example Calculation
Let’s illustrate with a practical example:
- Total Course Fee: ₹15,000
- Total Scheduled Sessions: 20 live classes
- Cost per Session: ₹15,000 ÷ 20 = ₹750 per session
- Sessions Missed by SpeakIQ: 2 sessions (trainer unavailable, not rescheduled)
- Refund Amount: ₹750 × 2 = ₹1,500
Important Notes on Calculation
- The calculation is based on the actual number of scheduled sessions in your course package, not the duration in weeks or months
- Only sessions missed due to SpeakIQ’s fault are counted — not sessions you missed or couldn’t attend
- If a missed session is rescheduled and you attend the rescheduled session, it is not counted as a missed session
- Administrative fees or payment gateway charges are not refundable
- Any promotional discounts applied at the time of enrolment will be factored into the per-session cost
| Scenario | Refund Eligible? | Calculation |
|---|---|---|
| Trainer missed 2 classes, not rescheduled | Yes | Pro-rata for 2 sessions |
| Trainer missed 1 class, rescheduled & attended | No | Not a missed session |
| Student missed 3 classes (personal reasons) | No | Not SpeakIQ’s fault |
| Technical failure on SpeakIQ’s end (1 class) | Yes | Pro-rata for 1 session |
| Student’s internet issues (2 classes) | No | Student’s responsibility |
| Course discontinued midway (5 classes left) | Yes | Pro-rata for 5 sessions |
4. How to Claim a Refund
If you believe you qualify for a refund due to missed lectures by SpeakIQ, follow this process:
Document the Issue
Note the date, scheduled time, and reason for the missed lecture. Take screenshots of any communication or technical error messages if applicable.
Submit Within 7 Days
Refund claims must be submitted within 7 days of the missed lecture. Claims submitted after 7 days will not be considered.
Send Written Request
Email your refund request to billing@speakiq.org with subject line: “Refund Claim — Missed Lecture” and include all relevant details.
Verification & Processing
Our team will verify the claim against our records. If approved, the refund will be processed within 7-10 business days.
Required Information in Your Refund Request
Your refund request email must include the following information:
- Full name and registered email address
- Course name and enrolment date
- Date(s) of missed lecture(s) with scheduled time
- Reason for missed lecture (trainer unavailability, technical failure, etc.)
- Proof or details (screenshots, communication records, etc.)
- Confirmation that the missed lecture was not rescheduled or that the rescheduled time was not acceptable
- Bank account details for refund transfer (account number, IFSC code, account holder name)
⏰ Time Limit
Refund claims must be submitted within 7 days of the missed lecture. Claims submitted after this period will not be entertained. This time limit ensures accurate record-keeping and fair processing.
5. Non-Refundable Items
The following items and charges are strictly non-refundable under any circumstances:
- Registration/administrative fees: Any one-time enrolment or registration charges
- Payment gateway charges: Transaction fees, GST, or other charges levied by payment processors
- Study materials: Access to downloadable study materials, PDFs, vocabulary lists, etc. (once accessed)
- Recorded sessions: Access to class recordings (once accessed)
- Mock tests already attempted: Mock tests that have been taken and evaluated
- Writing evaluations completed: Writing tasks that have been evaluated and feedback provided
- Speaking mocks completed: Speaking mock interviews that have been conducted
- Promotional/coupon discounts: Any discounts availed through coupons or promotional offers
- Free demo classes: Demo classes are complimentary and have no monetary value
6. Payment Failures & Failed Transactions
In the event of a payment failure or failed transaction, the following policies apply:
Payment Deducted but Course Not Activated
If payment was deducted from your account but your course access was not activated due to a technical error:
- Contact us immediately at billing@speakiq.org with the transaction ID and payment proof
- We will verify the transaction and either activate your course or initiate a full refund
- Refunds for failed transactions are processed within 5-7 business days
Duplicate Payments
If you accidentally made duplicate payments for the same course:
- Contact us within 48 hours of the duplicate payment
- Provide both transaction IDs and payment proofs
- The duplicate amount will be refunded in full within 7-10 business days
Chargebacks & Disputes
If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us:
- Your course access will be immediately suspended
- We reserve the right to pursue legal action for recovery of dues
- We request that you always contact us first to resolve any billing issues amicably
7. Course Cancellation by SpeakIQ
In rare circumstances, SpeakIQ may need to cancel a course batch before it commences or discontinue it midway. In such cases:
Cancellation Before Course Commencement
If SpeakIQ cancels a batch before the scheduled start date:
- You will be offered the option to join an alternative batch with similar schedule
- If no alternative batch is suitable, a full refund will be issued
- You will be notified at least 7 days in advance of the cancellation
Discontinuation Midway
If SpeakIQ discontinues a course midway through its duration:
- We will first attempt to migrate you to an equivalent course or provide alternative learning arrangements
- If no suitable alternative is available, a pro-rata refund will be issued for the remaining undelivered sessions
- You will be notified at least 14 days in advance of the discontinuation
📢 Force Majeure
In cases of force majeure events (natural disasters, pandemics, government restrictions, etc.) that prevent course delivery, SpeakIQ will make every effort to continue services online or reschedule. If continuation is impossible, pro-rata refunds will be issued for undelivered sessions.
8. Dissatisfaction vs. Results
It’s important to distinguish between dissatisfaction with service and not achieving desired results. These are treated differently under our refund policy.
Dissatisfaction with Service Quality
If you are dissatisfied with the quality of teaching, trainer behaviour, or course delivery:
- Please raise your concern with our support team immediately
- We will attempt to resolve the issue through trainer changes, additional support, or other accommodations
- If the issue cannot be resolved and it constitutes a genuine service deficiency, we may consider a pro-rata refund on a case-by-case basis
- Such decisions are at the sole discretion of SpeakIQ management
Not Achieving Target Band Score
If you complete the course but do not achieve your target IELTS band score:
- No refund will be issued — we do not guarantee specific band scores
- Your IELTS score depends on multiple factors including your effort, attendance, practice, and exam-day performance
- We encourage you to make full use of all course resources, attend all classes, and complete all practice tasks
- If you need additional support, we offer extended coaching packages at discounted rates for existing students
⚠️ No Score Guarantees
SpeakIQ does not guarantee any specific IELTS band score. Any testimonials, success stories, or band score claims on our website represent individual results and should not be interpreted as guarantees. Please refer to our Terms of Service for the complete disclaimer on results.
9. Refund Processing Timeline
Once a refund is approved, the processing timeline is as follows:
| Stage | Timeline | Details |
|---|---|---|
| Claim Submission | Day 0 | You submit refund request via email |
| Verification | 3-5 business days | Our team verifies the claim against records |
| Approval/Rejection | Within 7 days of claim | You receive written confirmation of decision |
| Refund Processing | 7-10 business days | Refund initiated to your bank account |
| Bank Processing | 3-7 business days | Time for bank to credit the amount |
| Total Timeline | 15-25 business days | From claim submission to money in your account |
Refund Method
Refunds are processed via the original payment method wherever possible:
- Credit/Debit Card: Refunded to the same card (takes 5-7 business days to reflect)
- Net Banking/UPI: Refunded to the same bank account via NEFT/RTGS
- Wallet: Refunded to the same wallet account
- Bank Transfer: Refunded via NEFT/RTGS to the bank account provided
If the original payment method is no longer available, we will request your bank account details for the refund transfer.
10. Contact Us
If you have any questions about this Refund Policy, need to submit a refund claim, or want to discuss a billing issue, please contact us:
Billing & Refunds
For refund claims and billing queries:
billing@speakiq.org
Response within 24-48 hours
Registered Office
SpeakIQ
Ground Floor, Lake City Mall, Kapurbawdi Junction, Majhiwada, Thane West – 400607, Maharashtra, India
For formal refund claims, please email billing@speakiq.org with the subject line “Refund Claim — Missed Lecture” and include all required information as outlined in Section 4 of this policy.
💬 We’re Here to Help
We understand that billing issues can be stressful. Our team is committed to resolving your concerns fairly and promptly. Before submitting a formal refund claim, feel free to reach out to us — we may be able to resolve your issue through alternative solutions such as rescheduling classes, providing additional support, or offering course extensions.
Questions About Our Refund Policy?
We believe in transparency. If any part of this policy is unclear or you have a specific situation you’d like to discuss, reach out to our billing team. We’re here to help.
Contact Billing Team →